Love VIP Club is committed to keeping your information secure and take the privacy of all data extremely seriously.

This Privacy Notice covers how we collect, process, store, and use your data. It also covers your rights and who to contact with any queries relating to your data. This Privacy Policy applies to all websites and apps operated via www.lovevip.club

By entering into the Membership Agreement to access Love VIP Club, you become a Member of the Love VIP Club Programme. As a member, you gain access to numerous discounts and rewards. By using the service, accessing the service, or providing your information you acknowledge and consent to us collecting, processing, storing, and using your data in accordance with this Privacy Policy.

You can choose not to provide certain information, however, any data you do not share with us could prevent or limit the service or features available to you.

For the purpose of the Data Protection Legislation, the data controller is Love VIP Club Trading via www.lovevip.club and contactable at Love VIP Club, PO Box 7094, London, W1A 9AW. The data subject is the individual whose data is being processed.

Should you have any queries regarding your data, please contact our Love VIP Club Team on [email protected] or 0330 236 9965.

How we collect your personal data

We may have collected your personal data by yourself directly or via a third party through and could be collected on face-to-face, telephone, email, form submission, online chat, social media, post, cookies, or via third-party company/advertisement campaign.

What personal data we collect

Personal data is defined as any data that can identify an individual. Love VIP Club may collect information that allows us to administer your account, a redemption or handle a specific query raise. Each membership is assigned a unique reference number.

With your consent, Love VIP Club may use your first name, last name initial and general location to publish reviews on our website, communications, media channels, or social media platforms. Any information we share with a wider audience will be agreed with you and we will not share any personally identifiable information unless you have agreed to do so.

The data collected through our websites and social media with the use of cookies may include google analytics, google remarketing, Facebook pixels, demographic data and browsing patterns. We also automatically receive details of your device location to monitor website traffic and customer journeys through our sites and channels.

You can refuse at any time to provide information, however, refusing information that is deemed necessary for your membership may prevent or limit the use of any products and/or services.

We may use services to serve tailored advertisements to you about the company, its products, or services.

We may use analytic or advertising platforms and/or services that allow us to enable you to receive personalised ads. As a result, you may appear on a remarketing list. We have the ability to disable advertising features if you do not want to receive personalised ads.

Our legal basis for processing

We are processing your personal data to enter into a contract with you, and we have your consent to do so. We will collect, use, and process your information for the purpose of providing you with what you need to deliver the product and/or service as agreed with you. We may also contact you with relevant information or additional products and/or services. We may process this to tailor or develop the products/services available or for marketing purposes.

Our lawful basis for processing your data is to meet a contractual agreement made with you.

We do not generally rely on consent as a lawful basis for processing your personal data, but you have the right to withdraw consent to marketing at any time by contacting us.

All calls may be recorded for monitoring and training purposes. All emails and/or texts will be stored. They may be produced to the data controller upon request or with regards to a query.

How we use this personal data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide, personalise, and/or improve our products and services
• To collect payment
• For marketing purposes

• To ensure the functionality of the website

• To analyse and tailor products and advertisement shown to you
• To resolve issues and queries
• Internal record keeping
• Prevent, detect, investigate, and respond to fraud, unauthorized access/use, breaches of terms and policies, or other wrongful behaviour.

• Comply with any procedures, laws, and regulations which apply to us, including those that set retention periods.

We will share certain information with the third parties to enable to administer all products and services that are available to you. Any request to discontinue this, may prevent or limit the use or access to features, products, or information as part of your product and/or service.

You may be able to interact with us, our products, and/or services via plugins allowing us and/or the social network sites to receive data from or about you. Your use of the plugins is at your own discretion, and you use of these plugins would be subject to their sites privacy policy.

We may sell, distribute, or lease your personal information to third parties unless we do not have your permission or are required by law to do so. We may use your personal information to send you promotional information about ourselves or third parties which we think you may find interesting if you tell us that you wish this to happen.

How we store your data

We are committed to securing your data. To prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard the data we collect.

How long we keep your data

We will keep your personal data on our records for above mentioned reasons unless you exercise your right to request for its removal.

Who your data is shared with

Your personal data could be shared with third parties. It will not be accessible to any unauthorised persons willingly.

We may share your information with other companies under common ownership or control with Love VIP Club. These companies use your information as described in this Privacy Policy.

To complete purchases, we will share information about you as a purchaser with third party payment platforms. This is required to fulfil the purchase and protect you as the consumer. It can include full name, email address, telephone number, billing address. The further details they hold is the card details that only they hold. We do not have visibility or access to this information. The information shared with them is subject to their Privacy Policy.

We may allow partners or advertisers to choose the types of users who will see their advertisements or promotional offers based on the data we have about you. If this occurs, this information will not be personally identifiable.

We may choose to buy or sell assets and so we may share or transfer user information (including identifiable data) in connection with the evaluation of and entry into transactions or as part of the service. Your information could be part of the assets transferred or acquired by a third party if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control.

Details are shared with a third-party to action dispatches of letters, welcome packs, products and/or marketing material.

For all emails, calls, and call recordings it is stored in an external supplier. All data may be exported or saved on our servers for review or analysis purposes.

Data Transfers

All of our data is processed and stored in the UK only. Should this change, you will be notified immediately. Your data may be used to pre-populate forms on partner websites that you click on from our website. This is done securely.

Links to other websites

Our websites and/or apps may contain links to third-party websites including adverts. Once you have clicked these links, we do not have any control over the content on that site. Therefore, we are not responsible for the protection and privacy of your data, or any views, actions or information provided whilst visiting such sites. External sites are not governed by this privacy policy so please ensure to exercise caution and review their privacy policy.

Your rights as a data subject

Under data protection law, you have the below rights. If you would like to exercise any of these rights, please contact our customer service team on 0330 236 9965.

Your right of access

You have the right to ask us for copies of your personal information. This is called a Subject Access Request.

You are entitled to receive confirmation that your data is being processed, have access to your personal data and information on how and why your data is processed. This right allows you to be aware of and confirm that we are processing your data legitimately.

Any official Subject Access Requests must be sent in writing to [[email protected]](mailto:[email protected]) or Love VIP Club, PO Box 7094, London, W1A 9AW.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

You can request this by contacting our customer service team on 0330 236 9965 or in writing to [[email protected]](mailto:[email protected]) or Love VIP Club, PO Box 7094, London, W1A 9AW.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances where there is no persuasive reason for its continued processing. You can request this by contacting our customer service team on 0330 236 9965 or in writing to [[email protected]](mailto:[email protected]) or Love VIP Club, PO Box 7094, London, W1A 9AW.

Once customer service has received a request, we will acknowledge receipt and it will be forwarded to the DPO. The DPO will consider the deletion and ensure it will not affect any other data subject. If it is, the request will be rejected. Should the data not affect a further data subject, it is approved for deletion. Data is deleted from all databases at the stated time.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the the right to object to the processing of your personal information in certain circumstances. This means that we are able to store your personal data, but not process it. We shall keep just enough information about you to make sure we can keep your restriction in place from this point on. You can request this by contacting our customer service team on 0330 236 9965.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Rights in relation to automated decision making and profiling

You have the right to request for reconsideration of any automated decision making.

The information above has been sourced from the Information Commissioner’s Office (ICO). For their full guide to rights for individuals under the GDPR, please visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Marketing communication

All emails, from those who have consented to receive emails and those who have not (or those who have unsubscribed) are stored in an external mailing software and our internal system. We store these to keep track of status, statistics, and what has been sent. You can revoke consent at any time by clicking the unsubscribe button. For more information about the mailing software’s we may use, please contact us on 0330 236 9965. If you no longer wish to receive our emails, your email address will be kept in our systems in the form of a blacklist so that we do not contact you in the future.

We may contact you with member only offers, special promotions, or further offers from Love VIP Club or a third-parties’ products and/or services.

Push notifications may be sent via our mobile apps. We may also use the location of your device. You can stop or adjust these via your device settings.

You can opt-out of certain web beacons and cookies by amending your browser settings, further information on this can be found in our Cookies Policy Email.

Communications that are not related to your transaction or account will give you the option to unsubscribe or opt-out at the bottom of each email. Alternatively, you can contact our customer service team on 0330 236 9965.

We may try to communicate with you via text message. Should you wish to opt-out of receiving text alerts you can follow the instructions provided in those messages or reply “STOP”. Alternatively, you can contact our Customer Service Team on 0330 236 9965.

Changes to our Privacy Notice

This Policy may be updated to reflect changes for legal, regulatory, or operational purposes. We encourage you to review this page for the latest information on our privacy practices.

If there are any critical changes where we are required by law to contact you, then you will be notified prior to those changes becoming effective.

If you do not accept any changes made to this Policy at any time, please discontinue using any websites, applications, and/or services immediately and contact us. You may be required to return anything sent to you.

Complaints

If you have a complaint about the processing of your personal data or any other reason relating to your personal data, you have the right to complain with a supervisory authority. The Information Commissioner’s Office is the UK supervisory authority, and you can contact them on 0303 123 1113 or via their other methods of communication: https://ico.org.uk/global/contact-us/.

How to contact us

We would be happy to assist you with any request you may have.

Post: Love VIP Club, PO Box 7094, LONDON, W1A 9AW

Email: [email protected]

Telephone: 0330 236 9965